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Thank you for your order!
To check the current status of your package, please enter the Royal Mail tracking number below. You can find this tracking number in the email confirmation that was sent to you after your purchase. If you encounter any issues or have any questions, feel free to reach out to our customer support team for assistance at Contact@TheDecantDen.com
FREQUENTLY ASKED QUESTIONS
Do You Ship Internationally?
Certainly, when it comes to international shipping costs, they typically amount to £10.99 and include tracked delivery. Alternatively, if you prefer not to opt for tracked delivery, the cost is £5.99, although we strongly advise choosing the tracked option.
Can I return a fragrance if I don't like the smell?
We understand that fragrance preferences can be subjective. While we don't offer returns or exchanges solely based on personal scent preferences, we're here to assist you in exploring our collection further. If there's any way we can help you discover a scent that aligns better with your preferences, please feel free to let us know. Your satisfaction remains our priority.
How Can I Cancel, Return or Change My Order?
Kindly reach out to us via Contact@TheDecantDen.com, or you can complete the form located in the footer.
How does one decanted fragrance last?
If you have a decanter with a capacity of 3ml, providing around 45 sprays, and you use an average of 3 sprays per day, the decanter would last approximately 15 days.
Similarly, if you have an 8ml decanter with approximately 120 sprays and use an average of 3 sprays per day, the decanter would last around 40 days.
These calculations are based on the assumption of consistent daily usage of 3 sprays.
Actual usage patterns may vary and impact the longevity of the decanters.
If you have a decanter with a capacity of 3ml, providing around 45 sprays, and you use an average of 3 sprays per day, the decanter would last approximately 15 days.
Similarly, if you have an 8ml decanter with approximately 120 sprays and use an average of 3 sprays per day, the decanter would last around 40 days.
These calculations are based on the assumption of consistent daily usage of 3 sprays.
Actual usage patterns may vary and impact the longevity of the decanters.
Got charged customs?
If you're outside the UK, please note that you're responsible for checking and covering any local customs fees or duties. The Decant Den is not accountable for these charges. Make sure to research and be aware of any potential additional costs to avoid any issues with your order. If you have questions, contact your local customs office for help.
