FAQ's

Frequently Asked Questions (FAQ) for Decant Den:

1. What is a perfume decant?

   • A perfume decant is a smaller portion of a fragrance that is transferred from a larger bottle into a travel-friendly container. It allows you to experience a variety of scents without committing to a full-size bottle.

2. How do I place an order?

   • To place an order, simply browse our website, select the desired perfume decants, and add them to your cart. Proceed to the checkout process, provide your shipping information, and complete the payment. Once the order is confirmed, we will process and ship it to you.

3. What sizes of perfume decants do you offer?

   • We offer a range of sizes for our perfume decants, typically ranging from 3ml to 8ml. The available sizes may vary depending on the specific fragrance.

4. Are your perfume decants authentic?

   • Yes, all our perfume decants are sourced from reputable suppliers and guaranteed to be authentic. We take pride in providing genuine products to our customers.

5. Can I request a specific fragrance that is not listed on your website?

   • While we strive to offer a wide selection of fragrances, we may not have every scent available. However, you can reach out to our customer service team with your specific request, and we will do our best to accommodate it.

6. Do you offer international shipping?

   • Yes, we offer international shipping to select countries and regions. The available destinations will be displayed at checkout.

7. What payment methods do you accept?

   • We accept various payment methods, including major credit cards, debit cards, and other secure online payment options. The available payment methods will be displayed at checkout.

8. What is your return policy?

   • We accept returns within 14 days of purchase for unused and unopened perfume decants. Please refer to our refund and return policy for more details.

9. How long does shipping take?

   • Shipping times can vary depending on your location and the shipping method selected. Estimated delivery times will be displayed at checkout. Please note that any customs procedures in your country may cause additional delays.

10. What if I receive a damaged or incorrect item?

    • In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue promptly.

11. Can I track my order?

    • Yes, we provide tracking information for all shipped orders. You will receive a tracking number or a link to track your package's progress.

12. Can I cancel or modify my order?

    • If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not been shipped.

If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team. We are here to provide support and ensure your satisfaction with our products and services.